CUSTOMER SUCCESS MAMANGER
DUTIES
  • Execute Fayrix's Customer Success strategy.
  • Maintain a high level of customer satisfaction.
  • Deal with escalated conflicts with customers in regards to their resolution and develop action planes for the following situations.
  • Develop and execute customer management best practice standards including written procedures and corporate policy.
  • Manage any contract adjustments with the existing clients.
  • Understand provided services.
  • Analyze and report key customer indicators based on customer feedback in order to improve our business processes.
  • Stay updated with the key IT-market trends and the latest news from the industry.
KEY
QUALIFICATIONS

  • Bachelor's degree in IT, business, finance, or any other related sphere.
  • At least 3 years of experience in B2B customer relationship management.
  • Knowledge of key Project Management principles.
  • Strong ability to structure and analyze customer data.
  • Excellent interpersonal communication skills both verbal and written.
  • Ability to generate ideas for customer processes improvement.
  • Developed sense of responsibility.
  • Proficient in MS Office including Word, Excel, and PowerPoint.
  • Advanced English level.
PREFERRED
QUALIFICATION
  • Prior relevant experience in an IT-related company.
  • Experience in working with high profile clients at the executive level.
  • Experience with AgileCRM.
  • Good ability of working cross-functionally with multiple workflows.
OUR
BENEFITS

  • Fast-growing company with broad career growth opportunities.
  • Versatile job responsibilities ranging from marketing to customer support.
  • Customer bonding international trips.
  • Spacious and comfortable office.
  • Corporate healthcare plan.
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