CUSTOMER SUCCESS MANAGER

DUTIES

Execute Fayrix's Customer Success strategy.
Maintain a high level of customer satisfaction.
Deal with escalated conflicts with customers in regards to their resolution and develop action planes for the following situations.
Develop and execute customer management best practice standards including written procedures and corporate policy.
Manage any contract adjustments with the existing clients.
Understand provided services.
Analyze and report key customer indicators based on customer feedback in order to improve our business processes.
Stay updated with the key IT-market trends and the latest news from the industry.

KEY
QUALIFICATIONS

Bachelor's degree in IT, business, finance, or any other related sphere.
At least 3 years of experience in B2B customer relationship management.
Knowledge of key Project Management principles.
Strong ability to structure and analyze customer data.
Excellent interpersonal communication skills both verbal and written.
Ability to generate ideas for customer processes improvement.
Developed sense of responsibility.
Proficient in MS Office including Word, Excel, and PowerPoint.
Advanced English level.

PREFERRED
QUALIFICATION

Prior relevant experience in an IT-related company.
Experience in working with high profile clients at the executive level.
Experience with AgileCRM.
Good ability of working cross-functionally with multiple workflows.

OUR
BENEFITS

Fast-growing company with broad career growth opportunities.
Versatile job responsibilities ranging from marketing to customer support.
Customer bonding international trips.
Spacious and comfortable office.
Corporate healthcare plan.